Package Protection Information

Package Protection Policy
Our goal is to ensure that you receive your order in excellent condition; however, we recognize that incidents happen and errors occur during the shipping and delivery process. That is why we offer package protection! We hope this process is easy and helpful for you! 


We've partnered with Redo to handle our returns and Package Protection, now called Checkout+.  

Redo is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

By purchasing Redo with your order, you will receive:
  • Free Return Shipping – If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.
  • Package Protection – If your package is lost, stolen, or damaged in transit, you can submit a claim, and upon approval, receive a same-item replacement at no extra cost.
Free Returns with Redo
When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any eligible item(s) for FREE within our return policy guidelines.
  • If you do not purchase Redo, you can still return your items, but you will be responsible for the cost of the return shipping label.
  • Redo applies to all items in your order—you do not need to purchase it for each item.
  • Restocking fees may still apply where applicable.
  • Returns must be initiated within the return window and items must be in new, unworn, and unwashed condition with all original tags attached.
  • Final-sale and discounted items are not eligible for returns.
For full return guidelines, please refer to our Return Policy.

Package Protection with Redo
When you purchase Redo at checkout, your package is protected against loss, theft, or damage during shipping.
If your package is:
Lost or Stolen – Submit a claim, and upon approval, you will receive a replacement item at no extra charge. Damaged in Transit – If your item arrives damaged, file a claim, and if approved, you will receive a replacement item for free.
  • Claims must be submitted within 10 days of the delivery date.
  • Replacements are subject to product availability. If the item is out of stock, you may be offered a store credit or refund.
  • See the full Package Protection policy here
For assistance with filing a claim, please refer to the Return/Claim portal.
By choosing Redo, you get peace of mind with free, hassle-free returns and shipping protection—ensuring your order is covered from checkout to delivery.