If you are not fully satisfied with your KicKee Pants purchase, we do accept returns!
- Please notify us of any order problems within 60 days of purchase.
- Within 60 days of your original purchase we will provide a credit card refund or store credit in the full amount of the purchase value.
- After 60 days from your original purchase, if the item is in its original condition with the tags still on, we will provide store credit on kickeepants.com for the original purchase value. If the item is not in its original condition, we will provide store credit for the current value of the item.* *For always available products, we will provide store credit for 75% of the current value. After 120 days from original purchase, we will provide store credit for 50% of the current value.
- For items received as a gift or purchased from another retailer, we will provide store credit for the current value of the item.* There will be a maximum of $500 credit per household per year. *For always available products, we will provide store credit for 50% of the current value.
We are unable to accept returns of the following:
- Custom items, or products that were sold exclusive to retailers
- Items that have been personalized
- Items purchased during a Final Sale promotion (noted in fine print on the ad or email)
To initiate a return, please use the options below.
Once you have received approval by email to return the item, please ship it to the address provided in your return instructions.
You are responsible for the shipping costs on your return. We recommend you use tracking or delivery confirmation on your return just to be safe. Once we receive the original item(s), you will receive the refund or credit (excluding original shipping costs). Please allow 2-3 weeks for KicKee Pants to refund your credit card upon receipt.
Gift orders are eligible for store credit in the amount that the gift giver paid for the item. This store credit does not expire and can be used towards any future orders on kickeepants.com.